Privacy Policy

Effective Date: June 7, 2021

Last Update: March 2, 2026

Introduction

VigilantIoE LLC (“VigilantIoE,” “we,” “our,” or “us”) values your privacy and is committed to protecting the security and confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website (www.vigilantioe.com), our VoIP services, and related communications, including SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

VigilantIoE maintains stringent organizational, administrative, and technical safeguards designed to protect the privacy and security of personal data. For additional details, please refer to our Security Statement.

Information We Collect

We may collect the following categories of information:

Information you voluntarily provide to us, including:

  • Name
  • Email Address
  • Phone Number(s)
  • Company Name
  • Domain information
  • Billing information
  • Any other details submitted through forms, service registrations, or communications

Usage Information

Non-personal information automatically collected when you interact with our website or services, including:

  • IP address
  • Browser type
  • Device information
  • Page(s) visited
  • Date and time of access
  • Referring website addresses

Support and Service Communication

Information provided when you submit support requests or communicate with us, including:

  • Contact details
  • Service-related information
  • Message content

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website performance
  • Understand usage patterns

Please refer to our Cookie Policy for additional information.

SMS / Text Messaging Information

If you opt in to receive SMS communications from VigilantIoE, we may collect:

  • Your mobile phone number
  • Your name if provided
  • Message content
  • Communication preferences
  • Date, time, and interaction data related to messages

How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Responding to your inquiries
  • Providing requested services
  • Delivering VoIP and related communication services
  • Processing transactions
  • Providing technical support
  • Improving website functionality and service performance
  • Analyzing usage trends
  • Detecting and preventing fraud or misuse
  • Sending marketing communications (only where permitted by law and with appropriate consent)

SMS/Mobile Communications

VigilantIoE LLC may provide SMS (text message) communications in connection with our services, including account notifications, support responses, service alerts, and communications where you have opted in.

Consent

By providing your mobile number and opting in, you consent to receive SMS messages from VigilantIoE LLC Consent is not a condition of purchase.

Message frequency may vary depending on your interaction with our services.

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP to cancel
  • HELP for assistance

After you send STOP, you will receive a confirmation message, and no further messages will be sent unless you re-enroll.

For additional assistance, contact us at:
[email protected]

No Sharing of Mobile Information

Mobile phone numbers and SMS opt-in consent data are not sold, rented, or shared with third parties for marketing purposes.

We may share SMS data only with trusted service providers who assist in delivering messaging services and who are contractually obligated to maintain confidentiality and data security, or as required by law.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

  • To comply with legal obligations or lawful requests
  • To protect rights, property, or safety
  • With trusted service providers under confidentiality agreements
  • In connection with a business transfer, merger, acquisition, or restructuring

Mobile opt-in data and consent will not be shared with third parties for marketing purposes.

Data Security

VigilantIoE LLC implements reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Sensitive information transmitted online is protected through encryption. Access to personally identifiable information is limited to authorized personnel who require it to perform specific job functions. Systems storing personal information are maintained in secure environments.

While we take reasonable measures to protect your data, no transmission over the internet can be guaranteed to be 100% secure.

Retention Policy

VigilantIoE LLC retains personal data for up to seven (7) years or as long as necessary to fulfill legitimate business purposes, including legal, tax, accounting, regulatory, or contractual requirements.

Your Rights and Choices

You have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications

You may opt out of marketing emails by using the unsubscribe link in the message. You may opt out of SMS messages by replying STOP.

To exercise your rights, contact us at [email protected]

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not govern the practices of those third parties. We encourage you to review the privacy policies of any external websites you visit, as we are not responsible for their content, security, or data handling practices.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.

If we intend to use personal information in a manner materially different from what was stated at the time of collection, we will notify affected users and provide an opportunity to consent where required.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].